I had an appointment window of 8-11am. Brandon Stephens showed up promptly at 9 and gave me a run through of what he was going to do. Since this is our first pest control, Brandon went ahead and treated our inside and outside. We saw a couple of cockroaches in our house and crickets so that is the reason we called. After spraying and leaving we had 3 dead crickets inside our house. After picking my son up from school we came back to two more dead crickets. These guys are awesome and while their pricing is very good they are amazing!